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Return & Refund Policy

 

At Corevision we believe in Customer Satisfaction. If you are not satisfied with any product, you may inform us above the same.In case customer wants refund for the same, intimation to be provided by email to the Customer Care. Returns is a scheme provided by respective sellers /Corevision Entrepreneurs Private Limited directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers /Corevision Entrepreneurs Private Limited to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item's applicable return policy on the product page for any exceptions to the table below.

Return Terms & Conditions

• Product should be returned within 30 days from the date of purchase.

• Product should be in proper condition and should not be used.

• Please contact our Customer Care before initiating return of product or for a refund.

• Products that have been used or opened will not be accepted unless if incorrect product is received.

 

Replacement

The 30 Day Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within 30 days from the date of delivery of the products, if any defect is found, then the buyer of the products can ask for replacement of the products from the seller subject to the following terms and conditions :-

• Notify seller of any defects in the products at the time of delivery of the products and/or within 30 days from the date of delivery and the same products will be replaced in return of the defective products. 

• Replacement can be for the entire products or parts of the product subject to availability of the same with the seller.

 

Following products shall not be eligible for return or replacement :-

• Damages due to misuse of product. 

• Any consumable item which has been used/installed. 

• Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the products delivered. 

• Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way. 

•Original tags and packaging should be intact. For items that come in branded packaging, the box should be undamaged.

 

Cancellation And Refunds Policy

If you are not satisfied with your purchase, please contact us by Phone, we’ll solve immediately, else you can proceed further to refund policy as mentioned below:-

 

1. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You may request a return within 30 days of the receipt of the product.

2. For each individual order, we select a shipping method that will provide both value and speedy delivery. Standard shipping methods like Private Courier services.

 

How To Return An Item:- 

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order. For outright cancellations by you:

  • To exchange/return the goods if you find any manufacturing defect or the goods purchased is not useful for the purpose it was meant, within 30 days from the date of purchases, provided any seal / protection on the goods is kept unbroken. 

 

  • Please send an email to [email protected] to request a refund and we will process for refund against your request. Also, send the Products to company head office or authorized sale point as per billing conditions.


  • Your Package should include a signed letter stating the reason for your return along with the original invoice or delivery challan and ID, ADDRESS Proof to the company with the goods

 

Conditions for no Return Exceptions:- 

Pre Delivery Opened or pre Delivery Damaged items cannot be returned:- If you think you have received the product in a bad condition or if the packaging is opened, tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care or email us at [email protected] mentioning your Direct Seller ID. We will personally ensure that a brand new replacement is issued to you with no additional cost within 7 working days. Please make sure that the original product tag and packing is intact when you send us the product back. Return duration is 10 days Apart from condition reserved herein above. 

The following products shall not be eligible for return or replacement:- 

1. Any product that exhibits physical damage to the box or to the product after receiving from delivery boy.

2. Any product that is returned without all original packaging including the retail box, originally included with the product at the time of delivery.

3. Any product without a valid, readable, untampered serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number/Batch number.

 

Restocking Fee and Refund:-

There are no restocking fees. But, we also do not refund the original shipping and handling that you paid on the order, this will be deducted from your refund. Refunds will be made in the same form that the payment is received within 10 working days from the date of return of products, and product product should reach to us with all the Accessories intact in proper manner or unused or unharmed product

 

The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.

 

Category, Return Window and Actions possible and Conditions (if any)

 

Category :- Lifestyle: Clothing, Footwear, Watches, Sunglasses, Fashion Accessories

 

Return Window and Actions possible and Conditions:- 30 days Refund, replacement or exchange

 

Category :- Lifestyle: Sport & Fitness Equipment, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) 

Home:- Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet supplies; 

Books & More:- Books, Music Instruments, Office Supply, School Supply and Toys

Automotive:- All automotive spare parts, accessories

 

Return Window and Actions possible and Conditions:- 10 days Refund, replacement or exchange

 

Category :- All Electronics, Furniture and Large appliances other than Apple /Beats and Google Products

Return Window and Actions possible and Conditions:- 10 days Replacement only, For all functionality related issues, do contact the brand authorized service centre directly.

 

Category :- Apple / Beats & Google Products (Mobiles, Tablets, Laptops, Smart Watches)

Return Window and Actions possible and Conditions:- 10 days Replacement only, For all functionality related issues, do contact the brand authorized service centre directly.

 

Category :- Grocery

Return Window and Actions possible and Conditions:- 10 days Refund, replacement or exchange
A used product in case of only manufacturing defect will be considered for return and refunds/exchanged as per the most possible available option.

 

Category :- Education

Return Window and Actions possible and Conditions:- 30 days Refund, replacement or exchange
A used product in case of only manufacturing defect will be considered for return and refunds/exchanged as per the most possible available option.

 

Products That Can't Be Returned

The following table contains a list of products that are not eligible for returns as per the seller's/ Corevision Entrepreneurs Private Limited’s Returns Policy:

No Returns categories:- Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products below.

 

Category :- Bath and Spa

Products that cannot be returned :- Bath Bubble/Salt/Sponge/Wash, Body Wash, Loofahs, Scrubs, Shampoos

and Soaps

 

Category:-  Auto Accessories

Products that cannot be returned :- Additives, Air Fresheners, Brighteners, Cleaners, Bike/Car Stickers, Degreasers, Dent/Scratch Removers, Filler Putty, Headlight Vinyl Films, Liquid Solutions,
Lubricants, Polish, Power Steering Fluids, Sealants, Oils and Wax

 

Category:-  Automobiles

Products that cannot be returned :- Cars, Mopeds, Motorcycles and Scooters

 

Category:-  Baby Care

Products that cannot be returned :- Bottle Nipples, Breast Nipple Care, Breast Pumps, Diapers, Ear Syringes, 
Nappy, Wet Reminder, Wipes and Wipe Warmers

 

Category:-  Cleaning Products

Products that cannot be returned :- Cleaning Gels, Detergents, Detergent Pods, Fabric Wash Products,
Surface Cleaners, Stain Removers and Washing Bars/Powder

 

Category:-  Computer/Mobile Accessories

Products that cannot be returned :- Blank/Educational Media, CDs/DVDs, Ink Toners, Music, Movies and Software, Mobile/Tablet/Laptop Screen Guards, Screen Guard Applicators, Graphic Cards, Processors, Motherboards, Internal Hard Drives and RAMs.

 

Category:-  Food and Nutrition

Products that cannot be returned :- Canned Food, Condiments, Drinks, Fruits, Health Supplements, Meat,
Seafood, Syrups, Vegetables and other Edible Products

 

Category:-  Fashion

Products that cannot be returned :- Baby Dolls, Clothing Freebies, Lingerie Wash-bags, Shopewear, Socks, Stockings and Swimsuits

 

Category:-  Footwear Accessories

Products that cannot be returned :- Oils, Glue, Grease, Socks, Shoe Deodorants/Polish Creams/Sprays and Wax

 

Category:-  Gardening Products

Products that cannot be returned :- Plant Saplings, Plant Seeds and Soil Manure

 

Category:-  Health Care

Products that cannot be returned :- Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

 

Category:-  Health Care

Products that cannot be returned :- Antiseptic, Band Aid, Body Pain Relief, Eye Drops, First Aid Tape, Glucometer Lancet/Strip, Healthcare Devices and Kits, Medical Dressing/Gloves and pH Test Strip

 

Category:-  Home Products

Products that cannot be returned :- Adhesives, Barbeque wood, Bird/Insect Repellent, Contact Cement, Crack Fillers, Inks, Guitar/Yoyo Friction Stickers, Marker Refills, Mosquito  Coil/Vaporiser/Vaporiser Refills, Naphthalene Balls, Scuba/Smoking-Pipe Mouthpieces and Sprays

 

Category:-  Hygiene

Products that cannot be returned :- Cannula, Contact Lens, e-Hookah, Fake Moustache, Female Urination Devices, Menstrual Cups, Needles, Panty Liners, Shaving Products, Smoking Patch, Straws, Sweat Pads, Tampons, Teeth Whitening Products/Wipes, Tissues, Toilet Tissue Aid, Toilet Rolls and Women Intimate Care

 

Category:-  Innerwear

Products that cannot be returned :- Bra Accessories, Briefs, Boxers, Lingerie Sets, Panty, Garter, Trunks and Vests

 

Category:-  Jewellery

Products that cannot be returned :- Coins, Jewellery, Artificial Jewellery.

 

 

Category:-  Music Instrument Accessories

Products that cannot be returned :- Mouthpiece Cap/Pad/Set, Oils and Polish

 

Category:-  Party Supplies 

Products that cannot be returned :- Balloons, Candles, Cut-outs, Decoration articles and Whistles

 

Category:-  Personal Care

Products that cannot be returned :- Conditioners, Creams, Deodorants, Electric Ear Cleaners, Eyebrow/ Eyelash/ Hair Styling Products, Eye Mask, Face Wash, Face Care/Fairness Products, Fragrance, Fresheners, Gels, Hair Care, Kajal, Lens Solution, Lip Plumper/Stain, Blackhead/Makeup/ Nail Paint Removers, Mascara, Mehendi, Nail Sanding Pad, Oils, Oral Hygiene Products, Perfumes, Hand/Toothbrush Sanitizers, Serums, Talc, Sunscreen, Tanning Liquid, Tattoo, Toners and Wigs, Lip Care, Lipstick, Nail Care, Body Care, Foot Care, Body & Skin Accessory

 

Category:-  Pet Supplies

Products that cannot be returned :- Aquarium Consumables, Hair Styling, Health Care/Medicinal Products, Horse Girth/Grooming Kit/Braid Tail Bag/Hay/Liniment/Poultice, Inhaler Masks, Litter Box Enclosures, Litter Scoops, Pet Chew, Pet Food/Treat, Pet Pad, Pet Hygiene/Personal Care Products, Poultice, Tail Wraps, Waste Bags and Water Troughs

 

Category:-  Sexual Wellness

Products that cannot be returned :- Condoms, Fertility Kit/Supplement, Lubricants, Pregnancy Kits, Sexual Massagers, Sexual/Pleasure Enhancement Products and Vaginal Dilators

Kindly always check a product's Returns Policy on the product page

In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address

During pick-up, your product will be checked for the following conditions:-

 

Condition: - Please Find the following conditions to be checked with categories of the products:-

 

  1. Correct Product :-  IMEI/ name/ image/ brand/ serial number/ article number/ bar code should
    match and MRP tag should be undetached and clearly visible.

 

  1. Complete Product :-  All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.


  1. Unused Product :- The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. ICloud lock must be disabled for Apple devices.


  1. Undamaged Product :- The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.


  1. Undamaged Packaging :- Product's original packaging/ box should be undamaged.

 

 

The field executive will refuse to accept a return if any of the above conditions are not met.

For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller/Corevision Entrepreneurs Private Limited.

Part 3 - General Rules for a successful Return

1. In certain cases where the seller/Corevision Entrepreneurs Private Limited is unable to process a replacement for any reason whatsoever, a refund will be given.

2. During Un-box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an un-box delivery, no return request will be processed, except for manufacturing defects. In such cases, this category-specific replacement/return general conditions will be applicable. Un-box Deliveries are available in select pin codes that will be available on order summary page.

3. For products where installation is provided by Corevision Entrepreneurs Private Limited's service partners, do not open the product packaging by yourself. Corevision Entrepreneurs Private Limited’s authorised personnel shall help in unboxing and installation of the product.

Please Note:

• Un-Box Delivery will only be available in select pincodes. If your order is eligible for OBD, you will get an option to select Un-Box Delivery in the checkout page.

• In Un-Box Delivery, our Delivery Associate will open the package in front of you at the time of delivery. Both outside as well as the brand packing is opened and shown to you. This ensures that you only receive what you ordered

• In case you find the product to be missing, damaged or completely different from what you ordered please ask the Delivery Associate to take it back immediately.In case of COD you'll get your refund immediately from the Delivery Associate. In case of prepaid orders, you'll get a refund credited to your account according to seller's return policy

• Return requests for Missing, Damaged or Mis-shipment will not be accepted once Un-Box Delivery is successfully completed

• In case you find the device to be defective upon turning it on, you may contact Corevision Entrepreneurs Private Limited for replacement/refund as per the returns policy

• Card on Delivery is not acceptable for Un-Box Delivery

• Customer should complete payment before opening the box (for COD orders)

By opting in to Un-Box Delivery you are agreeing to the following Terms & Conditions:

By opting in to Un-Box Delivery you are agreeing to the following Terms & Conditions:

• You understand that for Un-Box Delivery, You are required to take the delivery of product in person after producing a valid identity card. Production of valid identity card is optional only if there are other modes of delivery available at Your pin code other than Un-Box Delivery.

• In case You choose cash on delivery mode of payment at the time of order, You understand and agree that the payment has to be made in full before the product can be opened to complete the Un-Box Delivery.

• You agree and understand that only the delivery boy ("Delivery Associate") is entitled to open product package and deliver the product to You for Your inspection

• You agree to inspect the product in the presence of the Delivery Associate and confirm on the product by signing on the mobile/paper delivery sheet. You understand that inspection means checking the physical appearance & components of the product, if any, and does not include testing the functioning of the product

• You understand that in case the product purchased is not the same as the product delivered, the delivery will be considered as 'failed' and the refund of the product price paid will be refunded as per the policies of the seller of the product. In case of cash paid on delivery, the refund will be made to You immediately by the Delivery Associate.

• You agree and understand that all other policies of the seller/Website will be suitably applicable to You and the transaction completed on the Website and You agree to abide by and adhere to the same.

• You agree and understand that these terms and conditions are part and parcel of the Corevision Entrepreneurs Private Limited's ‘Terms of Use' and shall be read in conjunction with the same.


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